The key differences between Chatbots and Conversational AI The knowledge bases where conversational AI applications draw their responses are unique to each company. Business AI software learns from interactions and adds new information to the knowledge database as it consistently trains with each interaction. There is no ethical constraint regarding the use of AI as there is with the exploitation of the human workforce. Moreover, AI can personalize better than human beings, leading to a better customer service experience which, […]
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11 months, 3 weeks ago
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